#HOW TO USE LOGMEIN RESCUE MOBILE HOW TO#
#HOW TO USE LOGMEIN RESCUE MOBILE INSTALL#
#HOW TO USE LOGMEIN RESCUE MOBILE CODE#
#HOW TO USE LOGMEIN RESCUE MOBILE PC#

LogMeIn Rescue+Mobile provides a simulation of the customer's smartphone on a support technician's computer.

#HOW TO USE LOGMEIN RESCUE MOBILE HOW TO#

LogMeIn Rescue+Mobile can help you cut costs, save time, increase first call resolution, and show users how to See the LogMeIn Rescue Technician Console User Guide for details.ДЄs a premium add-on feature of LogMeIn Rescue, LogMeIn Rescue+Mobile provides an easy and secure solutionДЇor remote troubleshooting of smartphones.

Detailed System Diagnostics, including Reboot & Reconnect.

Chat Interface with Predefined Replies, URL Push, and File Transfer.

Desktop View and Remote Control, including Whiteboard.

#HOW TO USE LOGMEIN RESCUE MOBILE CODE#

Direct connection to the Customer via PIN code or emailed link.When a technician logs in to LogMeIn Rescue, he will automatically be taken to the Technician Console where heД¬an conduct multiple simultaneous sessions using the following features (and more): Technicians provide remote support using the LogMeIn Rescue Technician Console. See the LogMeIn Rescue Administration Center User Guide for details.ДЄbout the LogMeIn Rescue Technician Console Enable and view reports of customer satisfaction levels.Enable and view reports of technician performance.Assign support channels to specific Technician Groups.Create Technician Groups and assign group permissions.The Administration Center allows Administrators to: Administrators can also create Support Channels - web-based links that automaticallyД¬onnect Customers to technicians - and assign them to specific Technician Groups. This intuitive online interface is used by administrators to create and assign permissions for other administratorsДЄnd Technician Groups. Organization from one support technician, to teams of support technicians with different responsibilities and

Single prompt to the customer, who can then grant the technician all permissions.ДЄbout the LogMeIn Rescue Administration CenterДЄdministrators use the LogMeIn Rescue Administration Center to configure LogMeIn Rescue to reflect any support Alternatively, you can set Technician Group permissions to allow the presentation of a Running on the customer's device) a dialog box is displayed on the customer's screen explicitly asking him to allow Each time the technician needs to take a new action (for example, seeing which processes are currently As long as both the technician and theД¬ustomer have a working connection to the Internet, the physical distance between them is irrelevant.Д«y attended remote support we mean that the technician can only take actions with the explicit consent of theД¬ustomer. Same capabilities as if he was sitting in front of the customer's device. Once the technician is connected to theД¬ustomer's device he has a set of reporting and incident resolution tools at his disposal, giving him just about the LogMeIn Rescue is a web-based solution for attended remote support.

With Rescue, you can gainД¬ontrol of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. LogMeIn Rescue is used to provide instant remote support to customers and employees. How to Start a Session using a Messaging Tool.15ДЄbout the Channel Form Connection Method.16ДЄbout the Calling Card Connection Method.16ДЄbout the SMS Connection Method.17 How to Start a Session via PIN Code.13ДЄbout the Connection Link Method.14

#HOW TO USE LOGMEIN RESCUE MOBILE INSTALL#

How to Install the Technician Console.11ДЄbout Technician Console Permissions.12Д¬onnecting to Customers.13ДЄbout the PIN Code Connection Method.13

#HOW TO USE LOGMEIN RESCUE MOBILE PC#

Technician or Administrator PC System Requirements.11Д¬ustomer (Remote) Device System Requirements.11Д¬ustomer Smartphone System Requirements.11 Getting Started with the Technician Console.11 How to Enable Technicians to use Rescue+Mobile.10 How to Create a Technician Group and Assign Permissions.7ДЄbout Chat Permissions.9 Setting up Your Organization.5ДЄbout the Organization Tree.5

About LogMeIn Rescue.3ДЄbout the LogMeIn Rescue Administration Center.3ДЄbout the LogMeIn Rescue Technician Console.3ДЄbout LogMeIn Rescue+Mobile.4ДЄbout Security in LogMeIn Rescue.4

How to use logmein rescue mobile